Shipping Policy
Shipping Policy
Thank you for shopping at avatheillustrator.com. Below is our shipping policy outlining how and when your orders will be processed and delivered.
1. Processing Times
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Ready-to-Ship Items (e.g., prints or in-stock originals): Ships within 3–5 business days.
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Custom or Commissioned Artwork: Please allow 2–4 weeks for production, depending on project scope. Shipping begins once the artwork is complete.
You will receive an email confirmation with tracking details once your order ships.
2. Shipping Rates & Delivery Times
We currently ship to Canada and the United States. Rates are calculated at checkout based on your location and order size.
| Region | Estimated Delivery Time | Shipping Method |
|---|---|---|
| Canada | 3–9 business days | Standard or Expedited |
| USA | 5–12 business days | Tracked Packet / Courier |
| Other Countries | Currently unavailable |
Note: Delivery timelines are estimates and may vary due to postal delays, holidays, or customs.
3. Shipping Carriers
Orders are shipped via trusted carriers such as Canada Post, UPS, or FedEx, depending on the destination and service level selected.
4. Customs, Duties & Taxes (U.S. Orders)
International orders (including the U.S.) may be subject to import duties or taxes. These charges are the responsibility of the customer.
6. Shipping Issues
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If your tracking says “delivered” but you haven’t received the item, please check with neighbors or your local post office first.
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We are not responsible for lost or stolen packages after delivery confirmation.
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All orders are shipped with full insurance in the event of damage upon delivery.
7. Contact
If you have questions about your order or shipping, reach out to:
Ava The Illustrator
📧 info@avatheillustrator.com